[2026-07-27 02:00:03] local.INFO: audit.retention.executed {"action":"retention.executed","context":{"dry_run":false,"retention_days":365,"contacts_deidentified":0,"notes_deleted":0,"otp_logins_deleted":0,"messages_scrubbed":0,"files_removed":0},"ip_address":"127.0.0.1","user_agent":"Symfony","url":"https://sanbs-crm.oresolsolutions.africa","method":"GET"} 
[2026-07-27 11:00:03] local.INFO: audit.ticket.escalated {"action":"ticket.escalated","auditable_type":"App\\Models\\Ticket","auditable_id":"019f8e4f-7484-73bf-9f4c-96fc72d973c4","context":{"ticket_id":"#TC-0001-8888"},"ip_address":"127.0.0.1","user_agent":"Symfony","url":"https://sanbs-crm.oresolsolutions.africa","method":"GET"} 
[2026-07-27 11:00:03] local.INFO: audit.ticket.updated {"action":"ticket.updated","auditable_type":"App\\Models\\Ticket","auditable_id":"019f8e4f-7484-73bf-9f4c-96fc72d973c4","context":{"ticket_id":"#TC-0001-8888","changed_fields":["acknowledgement_sla"]},"ip_address":"127.0.0.1","user_agent":"Symfony","url":"https://sanbs-crm.oresolsolutions.africa","method":"GET"}