[2026-07-23 02:00:03] local.INFO: audit.retention.executed {"action":"retention.executed","context":{"dry_run":false,"retention_days":365,"contacts_deidentified":0,"notes_deleted":0,"otp_logins_deleted":0,"messages_scrubbed":0,"files_removed":0},"ip_address":"127.0.0.1","user_agent":"Symfony","url":"https://sanbs-crm.oresolsolutions.africa","method":"GET"} 
[2026-07-23 11:23:54] local.INFO: audit.user.created {"action":"user.created","auditable_type":"App\\Models\\User","auditable_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/auth-user","method":"GET"} 
[2026-07-23 11:23:54] local.INFO: audit.user.created {"action":"user.created","auditable_type":"App\\Models\\User","auditable_id":"019f8b8d-356a-72e5-ac81-7d5eca7a7262","ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/auth-user","method":"GET"} 
[2026-07-23 11:23:54] local.INFO: audit.user.created {"action":"user.created","auditable_type":"App\\Models\\User","auditable_id":"019f8b8d-3619-7137-bb5a-71b4255757c6","ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/auth-user","method":"GET"} 
[2026-07-23 11:23:54] local.INFO: audit.user.created {"action":"user.created","auditable_type":"App\\Models\\User","auditable_id":"019f8b8d-36d2-7015-8db4-6e50061ccdf2","ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/auth-user","method":"GET"} 
[2026-07-23 11:23:54] local.INFO: audit.user.created {"action":"user.created","auditable_type":"App\\Models\\User","auditable_id":"019f8b8d-3785-7065-b035-6107f1239a04","ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/auth-user","method":"GET"} 
[2026-07-23 11:23:54] local.INFO: audit.auth.login {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"auth.login","auditable_type":"App\\Models\\User","auditable_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/auth-user","method":"GET"} 
[2026-07-23 11:29:59] local.INFO: audit.contact.created {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"contact.created","auditable_type":"App\\Models\\SiteContact","auditable_id":"019f8e4f-7475-7374-a00a-a054aa84068c","ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/livewire-62e92558/update","method":"POST"} 
[2026-07-23 11:29:59] local.INFO: audit.ticket.created {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"ticket.created","auditable_type":"App\\Models\\Ticket","auditable_id":"019f8e4f-7484-73bf-9f4c-96fc72d973c4","context":{"ticket_id":"#TC-0001-8888"},"ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/livewire-62e92558/update","method":"POST"} 
[2026-07-23 11:29:59] local.INFO: audit.file.created {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"file.created","auditable_type":"App\\Models\\File","auditable_id":"019f8e4f-749f-7207-87da-2a1f9a7c1bc2","ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/livewire-62e92558/update","method":"POST"} 
[2026-07-23 11:30:11] local.INFO: audit.ticket.viewed {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"ticket.viewed","auditable_type":"App\\Models\\Ticket","auditable_id":"019f8e4f-7484-73bf-9f4c-96fc72d973c4","context":{"ticket_id":"#TC-0001-8888"},"ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/support/tickets/019f8e4f-7484-73bf-9f4c-96fc72d973c4?tab=details","method":"GET"} 
[2026-07-23 11:30:18] local.INFO: audit.ticket.viewed {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"ticket.viewed","auditable_type":"App\\Models\\Ticket","auditable_id":"019f8e4f-7484-73bf-9f4c-96fc72d973c4","context":{"ticket_id":"#TC-0001-8888"},"ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/support/tickets/019f8e4f-7484-73bf-9f4c-96fc72d973c4?tab=conversations","method":"GET"} 
[2026-07-23 11:30:25] local.INFO: audit.ticket.viewed {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"ticket.viewed","auditable_type":"App\\Models\\Ticket","auditable_id":"019f8e4f-7484-73bf-9f4c-96fc72d973c4","context":{"ticket_id":"#TC-0001-8888"},"ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/support/tickets/019f8e4f-7484-73bf-9f4c-96fc72d973c4?tab=resources","method":"GET"} 
[2026-07-23 11:30:30] local.INFO: audit.ticket.viewed {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"ticket.viewed","auditable_type":"App\\Models\\Ticket","auditable_id":"019f8e4f-7484-73bf-9f4c-96fc72d973c4","context":{"ticket_id":"#TC-0001-8888"},"ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/support/tickets/019f8e4f-7484-73bf-9f4c-96fc72d973c4?tab=history","method":"GET"} 
[2026-07-23 11:30:38] local.INFO: audit.ticket.viewed {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"ticket.viewed","auditable_type":"App\\Models\\Ticket","auditable_id":"019f8e4f-7484-73bf-9f4c-96fc72d973c4","context":{"ticket_id":"#TC-0001-8888"},"ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/support/tickets/019f8e4f-7484-73bf-9f4c-96fc72d973c4?tab=notes","method":"GET"} 
[2026-07-23 11:31:01] local.INFO: audit.ticket.viewed {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"ticket.viewed","auditable_type":"App\\Models\\Ticket","auditable_id":"019f8e4f-7484-73bf-9f4c-96fc72d973c4","context":{"ticket_id":"#TC-0001-8888"},"ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/support/tickets/019f8e4f-7484-73bf-9f4c-96fc72d973c4?tab=resources","method":"GET"} 
[2026-07-23 13:55:31] local.INFO: audit.auth.login {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"auth.login","auditable_type":"App\\Models\\User","auditable_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/auth-user","method":"GET"} 
[2026-07-23 14:12:58] local.INFO: audit.auth.login {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"auth.login","auditable_type":"App\\Models\\User","auditable_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/auth-user","method":"GET"} 
[2026-07-23 14:36:25] local.INFO: audit.contact.viewed {"actor_id":"019f8b8d-34b7-7181-9e98-020cb3f740b3","actor_name":"Sbu Khoza","actor_email":"sbu@oresol.africa","action":"contact.viewed","auditable_type":"App\\Models\\SiteContact","auditable_id":"019f8e4f-7475-7374-a00a-a054aa84068c","ip_address":"197.189.155.214","user_agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/150.0.0.0 Safari/537.36","url":"https://sanbs-crm.oresolsolutions.africa/api/contacts/019f8e4f-7475-7374-a00a-a054aa84068c","method":"GET"}