Dashboard Report

SANBS CRM

South African National Blood Service — Donor Relations

Dashboard Report

{{ $role_label }} view

{{-- ============ Meta strip ============ --}} @foreach ([ 'Scope' => $scope, 'Period' => $period, 'Generated by' => $generated_by, 'Generated at' => $generated_at->format('d M Y, H:i'), ] as $metaLabel => $metaValue) @endforeach

{{-- ============ KPI cards ============ --}} @php $kpiConfig = [ 'total_active_tickets' => ['label' => 'Total Active Tickets', 'accent' => '#DA291C'], 'total_blood_drives' => ['label' => 'Upcoming Drives', 'accent' => '#E11D48'], 'total_site_contacts' => ['label' => 'Total Site Contacts', 'accent' => '#2563EB'], 'national_conversion_rate' => ['label' => 'Conversion Rate', 'accent' => '#059669'], 'acknowledgement_sla' => ['label' => 'Acknowledgement SLA', 'accent' => '#D97706'], 'upcoming_events' => ['label' => 'Upcoming Events', 'accent' => '#0284C7'], 'active_drps' => ['label' => 'Active DRPs', 'accent' => '#7C3AED'], 'stakeholder_meeting_sla' => ['label' => 'Stakeholder Meeting SLA', 'accent' => '#4F46E5'], ]; @endphp

Key Performance Indicators

@foreach (array_chunk(array_keys($kpiConfig), 4) as $row) @foreach ($row as $key) @endforeach @endforeach

{{-- ============ Pipeline analytics ============ --}} @php $stages = $pipeline_analytics['stages'] ?? []; $maxStageTotal = max(1, collect($stages)->max('total') ?? 1); @endphp @if (!empty($stages))

Pipeline Analytics

@foreach ($stages as $stage) @endforeach

Stage	Volume	Tickets	Avg Days	Conversion
{{ $stage['label'] ?? '-' }} @if (!empty($stage['bottleneck'])) Bottleneck @endif		{{ $stage['total'] ?? 0 }}	{{ $stage['avg_days'] ?? '-' }}	{{ $stage['conversion_rate'] ?? 0 }}%

@endif {{-- ============ Zone leaderboard (SNM/Admin) ============ --}} @if (!empty($zone_leaderboard))

Zone Performance Leaderboard

@foreach ($zone_leaderboard as $zoneRow) @endforeach

#	Zone	HDR	Branches	DRPs	Open Tickets	Conversion	Score
{{ $zoneRow['rank'] ?? '-' }}	{{ $zoneRow['name'] ?? '-' }}	{{ $zoneRow['hdr_name'] ?? '-' }}	{{ $zoneRow['branch_count'] ?? 0 }}	{{ $zoneRow['drp_count'] ?? 0 }}	{{ $zoneRow['open_tickets'] ?? 0 }}	{{ $zoneRow['conversion_rate'] ?? 0 }}%	{{ $zoneRow['score'] ?? 0 }}

@endif {{-- ============ Branch health (SNM/Admin) ============ --}} @if (!empty($branch_health)) @php $riskStyles = [ 'low' => ['bg' => '#ECFDF5', 'text' => '#047857', 'label' => 'Healthy'], 'medium' => ['bg' => '#FFFBEB', 'text' => '#B45309', 'label' => 'Watch'], 'high' => ['bg' => '#FEF2F2', 'text' => '#B91C1C', 'label' => 'Critical'], ]; @endphp

Branch Health Matrix

@if (!empty($branch_health_header))

@endif @foreach ($branch_health as $branchRow) @php $risk = $riskStyles[$branchRow['risk'] ?? 'low'] ?? $riskStyles['low']; @endphp @endforeach

Branch	Zone	DRP	Open Tickets	Conversion	Status
{{ $branchRow['name'] ?? '-' }}	{{ $branchRow['zone'] ?? '-' }}	{{ $branchRow['drp_name'] ?? '-' }}	{{ $branchRow['open_tickets'] ?? 0 }}	{{ $branchRow['conversion_rate'] ?? 0 }}%	{{ $risk['label'] }}

@endif {{-- ============ Ticket categories (HDR/DRP) ============ --}} @if (!empty($ticket_categories)) @php $maxCategory = max(1, max(array_values((array) $ticket_categories))); @endphp

Workload by Ticket Category

@foreach ((array) $ticket_categories as $categoryName => $categoryCount) @endforeach

Category	Volume	Tickets
{{ $categoryName }}		{{ $categoryCount }}

@endif {{-- ============ Site contact insights ============ --}} @if (!empty($site_contact_insights))

Site Contact Insights

Total Contacts

Repeat Hosts

Top Organisations

@php $topOrgs = collect($site_contact_insights['top_orgs'] ?? [])->take(8); $maxOrgTickets = max(1, $topOrgs->max('tickets') ?? 1); @endphp @if ($topOrgs->isNotEmpty()) @foreach ($topOrgs as $org) @endforeach

Organisation	Drive Requests	Tickets
{{ $org['organization'] ?? '-' }}		{{ $org['tickets'] ?? 0 }}

@endif

@endif {{-- ============ Footer ============ --}}

SANBS CRM — Confidential. Generated from live dashboard data.