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@php if ($status === 'paused') { $ticket_activity = $ticket->history() ->where('flag', 'ticket_paused') ->latest() ->first(); } else { $ticket_activity = $ticket->history() ->where('flag', 'ticket_rejected') ->latest() ->first(); } @endphp

Dear {{ $ticket->siteContact->branch->zone->hdr->name }} {{ $ticket->siteContact->branch->zone->hdr->surname }},

This is an automated notification to advise that Blood Drive Request Ticket {{ $ticket->ticket_id }} @if ($status === 'paused') has been paused by @else has been rejected by @endif {{ $ticket_activity->user->name }} {{ $ticket_activity->user->surname }} .

@if ($status === 'paused')

Pause Reason

{{ $ticket_activity->reason?->activity_reason }}

@else

Rejection Reason

{{ $ticket_activity->reason?->activity_reason }}

@endif

Kindly review and facilitate the necessary follow-up to ensure timely resolution and continued donor engagement.

Regards,

SANBS Ticket Monitoring System

Automated Escalation & Compliance Monitoring

www.sanbs.org.za | 0800 11 90 31 | customerservice@sanbs.org.za

South African National Blood Service (SANBS)