@extends('layout.emails._message-base')

@section('email-content')

<p>
    Dear <strong>{{ $ticket->user->name }} {{ $ticket->user->surname }}</strong>,
</p>

@if (!$initial_alert)
    <p>
        Please be advised that <strong>tomorrow is the scheduled Pre-Drive Day</strong> for the
        <strong>Blood Drive Request</strong>
        (Ticket <strong>{{ $ticket->ticket_id }}</strong>).
    </p>
    <p>
        The customer has <strong>rejected the proposed Blood Drive Day date</strong>.
    </p>

@else

    <p>
        Please be aware that customer has <strong>rejected the proposed Blood Drive Day date</strong>.
    </p>
@endif


<div style="margin:25px 0; padding:20px; background-color:#f8d7da; border-left:4px solid #da291c;">
    <p style="margin:0 0 10px 0; font-weight:bold;">
        ❌ Reason Provided by Customer
    </p>

    <p style="margin:0;">
        {{ $ticket->history()->where('flag', 'customer_reject_date')->latest()->first()?->reason?->activity_reason ?? 'No reason was provided by the customer.' }}
    </p>
</div>

<div style="margin:25px 0; padding:20px; background-color:#fff3cd; border-left:4px solid #da291c;">
    <p style="margin:0 0 10px 0; font-weight:bold;">
        ⚠️ Action Required Today
    </p>

    <p style="margin:0 0 10px 0;">
        Please review the reason above and  determine whether the issue can be resolved.
    </p>

    <p style="margin:0;">
        If possible, update or propose a new Drive Day
        <strong>before end of day today</strong>.
    </p>
</div>

@if (!$initial_alert)

    <p>
        If no action is taken, the ticket will be
        <strong>automatically marked as rejected</strong> in accordance with the process.
    </p>

@endif

<p>
    <strong>Ticket Reference:</strong><br>
    {{ $ticket->ticket_id }}
</p>

<p>
    Regards,<br>
    <strong>SANBS System Notification</strong>
</p>

@endsection