@extends('layout.emails._message-base')


@section('email-content')

<p>
    <strong>{{ $ticket->user->name.' '.$ticket->user->surname }}</strong>,
</p>

<p>
    A new customer message has been received on
    <strong>Ticket {{ $ticket->ticket_id }}</strong>.
</p>

<table width="100%" cellpadding="8" cellspacing="0"
       style="border-collapse:collapse; margin:20px 0; background-color:#f9fafb;">
    <tr>
        <td width="35%" style="font-weight:bold; border-bottom:1px solid #e0e0e0;">Current Stage</td>
        <td style="border-bottom:1px solid #e0e0e0; color:#da291c;">
            {{ $ticket->pipelineStage->name }}
        </td>
    </tr>
    <tr>
        <td style="font-weight:bold; border-bottom:1px solid #e0e0e0;">Branch</td>
        <td style="border-bottom:1px solid #e0e0e0;">
            {{ $ticket->siteContact->branch->name }}
        </td>
    </tr>
    <tr>
        <td style="font-weight:bold;">Priority</td>
        <td style="font-weight:bold; color:#da291c;">
            {{ $ticket->priority }}
        </td>
    </tr>
</table>

{{-- Customer Message --}}
<div style="margin:20px 0; padding:16px; background:#f5f7fa; border-left:4px solid #0066cc;">
    <strong>Message body</strong><br><br>
    <span style="font-style:italic;">
        {{ $sms_message }}
    </span>
</div>


<div style="margin:22px 0; padding:16px; background-color:#fff4f4; border-left:4px solid #da291c;">
    <strong>👉 Action Required</strong><br>
    Please respond within <strong>4 hours</strong> to maintain service levels.
</div>

<p>
    <strong>Dashboard:</strong><br>
    <a href="{{ route('support.tickets.show', ['ticket'=> $ticket->id, 'tab'=>'conversations']) }}"
       style="color:#0066cc; text-decoration:none;"
       target="_blank">
        {{ route('support.tickets.show', ['ticket'=> $ticket->id, 'tab'=>'conversations']) }}
    </a>
</p>

<p>
    <strong>Customer:</strong> {{ $ticket->siteContact->first_name.' '.$ticket->siteContact->last_name }} | {{ $ticket->siteContact->phone_number }}<br>
    <strong>Last Activity:</strong> {{ \Carbon\Carbon::create($ticket->siteContact->messages()->where('ticket_id', $ticket->id)->latest()->first()->created_at)->diffForHumans() }}
</p>

<p>
    <strong>SANBS Operations</strong>
</p>

@endsection